Steph's Cookie Club – Terms and Conditions 

The following terms and conditions, together with our website terms and conditions and Privacy policy apply to and govern the Steph's Cookie Club Loyalty Programme (“the Programme”, “Steph's Cookie Club”), promoted and operated by Baked by Steph (“Baked by Steph”, “we”, “us”, “our”) and set out the contract between Baked by Steph and each Steph's Cookie Club member (“Rewards Member”, “Member”, “You”, “Your”). Creating a “Steph's Cookie Club” account and providing your name and email address will constitute acceptance of these Terms and Conditions. These Terms may change and Members will be deemed to have accepted the updated Terms when they log in to a Steph's Cookie Club account, and/or make a purchase from the Website.

As such we strongly encourage you to review these Terms and Conditions from time to time.

We reserve the right to change or withdraw any benefits of the Programme or suspend or terminate the Programme at any time at our sole discretion and for any reason. We reserve the right to immediately suspend or terminate any Member's Steph's Cookie Club account, for any reason, including but not limited to the following: if we reasonably believe that these Terms have been breached, if there is any theft from or misconduct in connection with us, if the Member supplies false or misleading information to us, if we consider that the Member has acted improperly or in an abusive, defamatory, criminal, or offensive way to any other Member or to our staff.

Cookie Coins and Rewards

To begin earning your Rewards you must join Steph's Cookie Club before placing an order.

Your Rewards will be issued once all orders, which qualify for a Baked by Steph Reward, have been despatched.

Registered members will receive an email when a Baked by Steph Reward has been earned. For every £1 spent at you will earn 5 Cookie Coins.

For every 500 Cookie Coins that you earn you will be able to redeem a £5 gift voucher in the Rewards section of your account.

You must be logged into your account when making your purchase to qualify for Cookie Coins.

 Unless otherwise indicated, Cookie Coins are earned on all purchases except gift cards and shipping fees. Your Cookie Coins are based on your spend, you will be able to see your qualifying spend and Cookie Coins earned in your account. Your Cookie Coins will expire 12 months from the date of issue. Your Redeemed Rewards will expire 3 months after they've been redeemed. You can find your reward expiry date in your account.

You will be sent a reward email which will prompt you to log into your account to redeem your Gift Voucher reward. 

If you are redeeming a Reward, any redeemed value will not count towards your Steph's Cookie Club Spend Balance.

To redeem your Steph's Cookie Club Reward, please enter the Gift Voucher code which can be found in your account, or in your email confirmation, into the ‘Discount Code or Gift Card’ box provided on the 'Checkout’ page.

If an order which qualifies for Cookie Coins is cancelled, refunded or not completed, or if we suspect fraud or misconduct, Steph's Cookie Club may be refused or cancelled at our sole discretion.

Each Reward can only be used once towards the partial or full payment of products. Any remaining value of a partially used Reward will not be refunded.

Birthday Treat

Members will receive a 500 Cookie Coin top up on their birthday which can be converted into a £5 Gift Voucher.

The Birthday Cookie Coins will be issued on your birthday, in accordance with the birthday date given by you when you joined Steph's Cookie Club.

If your birthday date is incorrect, you can change it by emailing If you change your birthday, you cannot receive more than one birthday treat in a 12-month period.

Personal Information and Marketing

We will use your personal information to manage your membership of the programme, for sales and marketing analysis and to personalise your marketing experience (where appropriate).

If you have signed up to our Newsletter, we will contact you from time to time to send you marketing communications and keep you up-to-date with our products, promotions and special offers and with general information concerning Baked by Steph. You may unsubscribe from receiving such marketing communications at any time by clicking on the "unsubscribe " link found on any marketing emails from us.

If you have not signed up to our Newsletter, we will only contact you with information in relation to your account.